Legal

Terms & Conditions

Last Updated: May 1, 2026

Welcome to D'novafits. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

01 General

D'novafits provides fashion products for personal use. By using this website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or guardian.

We reserve the right to update or modify these terms at any time without prior notice.

02 Products & Availability

All products are subject to availability. We strive to ensure that product descriptions, images, and pricing are accurate. However, slight variations in colour or appearance may occur due to screen settings or lighting.

We reserve the right to discontinue any product at any time.

03 Pricing & Payments

All prices are listed in Nigerian Naira (₦).

We reserve the right to change prices at any time without prior notice. Orders will only be processed after full payment has been received and confirmed.

04 Order Processing

Once an order is placed, you will receive a confirmation. This does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability
  • Payment issues
  • Errors in pricing or product information

05 Delivery Policy

Within Abuja

1–2 Working Days

After payment confirmation

Outside Abuja

3–5 Working Days

After payment confirmation

Delays may occur due to logistics or unforeseen circumstances.

06 Returns & Refunds

Return requests must be made within 7 days of delivery. Items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • All tags must remain attached

We reserve the right to refuse returns that do not meet these conditions. Refunds will be issued via the original payment method or store credit.

07 Exchanges

Exchanges are subject to product availability. If the item is unavailable, a refund or store credit will be offered.

08 Intellectual Property

All website content including text, images, branding, and design belongs to D'novafits and may not be reproduced or used without written permission.

09 Limitation of Liability

D'novafits is not liable for any indirect or consequential damages resulting from the use of our products or website.

10 Privacy

Your personal data is handled in accordance with our Privacy Policy.

11 Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.

12 Contact Information

Logistics

Shipping Policy

Last Updated: May 1, 2026

At D'novafits, we ensure your order is delivered efficiently and on time.

Processing Time

Orders are processed within 24 hours after payment confirmation, excluding weekends and public holidays.

Delivery Timelines

Within Abuja

1–2 Working Days

After order confirmation

Outside Abuja

3–5 Working Days

After order confirmation

Shipping Notes

  • Delivery times may vary due to logistics or high demand.
  • Customers will be contacted once orders are dispatched.
  • Please ensure all delivery details entered are accurate.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Order Tracking

For order updates, reach out to us directly:

Customer Care

Returns & Refund Policy

Last Updated: May 1, 2026

We want you to love your purchase. If something isn't right, we're here to help.

Return Window

Returns must be requested within 7 days of delivery.

Processing Time

Within Abuja

1–2 Working Days

Outside Abuja

3–5 Working Days

Eligibility Conditions

  • Items must be unused and unworn.
  • Must be in original packaging and condition.
  • All tags must be attached.

Non-Returnable Items

  • Worn or used items
  • Items without original tags
  • Items damaged after delivery

Refunds

  • Processed after return is inspected and approved.
  • Issued via original payment method or store credit.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be provided.

Start a Return

Contact us with your order number and reason for return:

Data & Security

Privacy Policy

Last Updated: May 1, 2026

D'novafits respects your privacy and is committed to protecting your personal information.

Information We Collect

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers — we never store card data)

How We Use Your Information

  • To process and fulfil orders and deliveries.
  • To communicate with you regarding your orders.
  • To improve our customer experience and service.

We do not sell or share your personal data for marketing purposes.

Data Protection

We implement appropriate security measures to protect your information from unauthorised access, alteration, or disclosure.

Cookies

We use cookies to improve your browsing experience. You may disable cookies in your browser settings, though some features of the website may not function fully.

Third-Party Services

We may use trusted third-party services — including payment processors and logistics providers — to complete your orders. These partners are required to handle your data securely and only for the purposes specified.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.

To exercise any of these rights, contact us below.

Contact